Privacy Policy
At Elements in Motion, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website or use our services. By using our website, you agree to the practices described in this Privacy Policy.
Who We Are
What Information We Collect
Depending on how you interact with our website or services, we may collect:
Personal Information
This may include:
- Name
- Email address
- Phone number
- Postal address
- Date of birth (where required)
- Emergency contact details
- Appointment information
- Information submitted through enquiry forms
Health Information
If you become a client, we may collect health information necessary to provide safe and appropriate treatment, including:
- Medical history
- Injury details
- Health questionnaires
- Treatment notes
- Referral information
- Exercise programs
Health information is considered sensitive information under Australian privacy law and is handled with additional care.
How We Collect Your Information
We may collect your information when you:
- Complete a contact form
- Book an appointment online
- Call or email our clinic
- Subscribe to our newsletter
- Attend an appointment
- Participate in classes or workshops
- Communicate with us via social media
- Browse our website
Some information may also be collected automatically through cookies and website analytics.
How We Use Your Information
We use your information to:
- Respond to enquiries
- Schedule and manage appointments
- Provide physiotherapy and Pilates services
- Deliver treatment and rehabilitation programs
- Process payments
- Send appointment confirmations and reminders
- Improve our website and services
- Respond to feedback
- Comply with legal obligations
- Send marketing communications where you have consented
We only collect information that is reasonably necessary for our business activities.
Cookies and Website Analytics
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies help us:
- Understand website traffic
- Analyse visitor behaviour
- Improve website performance
- Remember user preferences
We may use analytics services such as Google Analytics to collect anonymous information including:
- Pages visited
- Time spent on the website
- Device type
- Browser type
- General geographic location
- Referring websites
This information does not personally identify you.
You can disable cookies through your web browser, although some website features may not function correctly.
Sharing Your Information
We will never sell your personal information.
We may disclose your information where necessary to:
- Healthcare professionals involved in your care
- Your referring practitioner
- Medicare or private health insurers (where applicable)
- Online booking software providers
- Government authorities where required by law
All third-party providers are expected to handle your information securely.
Data Security
Third-Party Websites
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website and will take effect immediately upon publication.
Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact:
Elements in Motion
Email: elementsinmotion@gmail.com
If you believe your privacy concerns have not been resolved, you may contact the Office of the Australian Information Commissioner (OAIC).